US Paper Corp – Return Policy

US Paper Corp (“USP”) accepts returns in limited circumstances and only with prior authorization. To ensure proper handling and timely credit, all return requests must follow the process outlined below.

Return Eligibility

Returns may be considered only if all of the following conditions are met:

• Return request is submitted within 30 days of delivery
• Product is in original, unopened packaging
• Packaging is in resalable condition
• Product has not been used, altered, damaged, or repackaged

Products that do not meet these requirements are not eligible for return or credit.

Return Authorization Required

All returns require prior approval from USP.

Before returning any product, customers must:

1. Request and receive a Return Authorization Number (RA#) from USP
2. Complete and submit USP’s Return Form

Returns sent without an RA#, without a completed Return Form, or without prior approval will not be accepted and no credit will be issued.

Inspection & Credit Determination

All returned products are subject to inspection upon receipt.

USP reserves the sole right to:

• Determine whether returned products are resalable
• Issue full credit, partial credit, or no credit
• Deem products unsellable and ineligible for credit

All approved returns will be issued in the form of a credit memo only.
Cash refunds, credit card refunds, or chargebacks are not issued for returns.

Restocking fees may apply at USP’s discretion.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products with damaged or missing packaging
• Custom, special-order, private-label, or discontinued items
• Products returned without proper authorization

Freight & Handling

Customer is responsible for all return freight costs unless otherwise approved in writing by USP. Original shipping charges are non-refundable.

Questions & Assistance

For return requests or questions regarding eligibility, please contact your USP representative or reach out to our customer service team before returning any merchandise.